Terms of service
The online store ledex.ee (hereinafter the Online Store) is owned by Evolvum OÜ (registry code 16792457), located at Pihlaka tee 25, Rahula, Saku Parish, Harju County 76414, Estonia.
1. General terms
1.1. These terms of sale govern the legal relationship between Evolvum OÜ (hereinafter the Seller), the owner of the online store ledex.ee (hereinafter the Ledex e-store), and persons purchasing products through the Ledex e-store (hereinafter the Buyer).
1.2. In addition to these terms, the legal relationship arising from purchases made through the Ledex e-store is governed by the legislation in force in the Republic of Estonia.
1.3. Ledex.ee reserves the right to unilaterally amend and supplement these terms and the price list in order to improve the efficiency and competitiveness of its business, its further development and its product range. Changes and additions to the terms and price list take effect from the moment the information is published on www.ledex.ee. If the Customer submitted their order before the amended terms took effect, the terms in force at the time the order was submitted apply to the legal relationship between the Customer and the Seller, unless otherwise provided by law or these terms.
2. Validity of the sales contract, product and price information
2.1. These terms of sale apply to purchases of goods from the Online Store.
2.2. The prices of products sold in the Online Store are shown next to the products. A delivery fee is added to the price. All prices in the Online Store are in euros.
2.3. The delivery fee depends on the buyer's location and the delivery method. The delivery fee is shown to the buyer during checkout.
2.4. Information about the goods is provided in the Online Store directly next to the product.
2.5. All prices include 24% VAT.
3. Cart and placing an order
3.1. To order goods, add the desired products to the cart. To place the order, fill in the required fields and choose a suitable delivery method. The amount payable is then displayed and can be paid securely using the following payment methods:
- Estonian bank payments
- Kniks gift card
- Visa/Mastercard card payments
- Apple Pay, Google Pay card payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Buy now, pay later solutions
3.1 Payment and entry into force of the contract
Payments are processed by Maksekeskus AS (bank links) and Shopify Payments (Stripe Payments Europe, Ltd.) (card payments). Payment takes place outside the Online Store in a secure environment – for bank link payments in the secure environment of the respective bank, and for card payments in the secure environment of the respective payment service provider.
NB! When paying by bank link, please make sure to click the “Return to merchant” button on the bank's page.
The Seller has no access to the customer's bank or credit card details.
The sales contract enters into force once the amount payable has been received in the Online Store's bank account.
3.2 Transfer of personal data
The owner of the Online Store is the controller of personal data and shares the personal data necessary for making payments with the processors Maksekeskus AS and Shopify Payments (Stripe Payments Europe, Ltd.).
3.3 Refunds
If the ordered goods cannot be delivered because they are out of stock or for any other reason, the buyer will be notified as soon as possible and the amount paid (including delivery costs) will be refunded without delay, but no later than 14 days from sending the notice.
4. Payment
4.1. Orders are processed and delivered upon 100% prepayment.
4.2. A customer who selects the desired products must enter the data required to fulfil the order (last name, first name, contact phone, e-mail address, delivery address, postal code, payment method).
4.3. The e-store does not process bank payments itself. Payment takes place in the secure environment of Maksekeskus (www.maksekeskus.ee). By submitting payment details or other data, you agree to the third party's terms of service and to the transfer of financial information to them.
4.4. After the order has been placed and paid, an order confirmation and invoice are sent to the Customer by e-mail. By confirming the order, the Seller undertakes to deliver the ordered products to the Customer in accordance with these terms.
5. Delivery
5.1. Goods are shipped to the following countries: all European Union member states.
5.1. Within Estonia, goods are shipped via the parcel locker services of Omniva (AS Eesti Post) and Itella SmartPOST OÜ, and via DPD parcel lockers and courier service.
5.2. Shipping costs are borne by the buyer, and the relevant price information is shown next to the delivery method.
5.3. Orders submitted in the Online Store are reviewed on the same day, and the buyer will be contacted no later than the next working day.
5.4. Shipments within Estonia generally reach the destination specified by the buyer within 1–3 working days from the entry into force of the sales contract. If we are unable to deliver a product within the promised time, we will inform you immediately. If necessary, you may then cancel the order and we will refund your money. Outside Estonia, delivery takes place according to the delivery times of the logistics company.
5.5. Please make sure the contact details you provide when placing the order are correct to avoid delays and misunderstandings in delivery. Evolvum OÜ and the courier company are not responsible for delays or misunderstandings in delivery if they are caused by inaccurate or incorrect data provided by you when placing the order.
5.6 In exceptional cases, the Seller has the right to deliver the goods within up to 45 calendar days.
6. Right of withdrawal, order cancellation and returns
6.1. After receiving the order, the buyer has the right to withdraw from a contract concluded in the e-store within 14 days. The 14-day right of withdrawal does not apply to goods that cannot be returned due to their nature (e.g. food products, hygiene products).
6.2. The right of withdrawal does not apply if the buyer is a legal entity.
6.3. Returned goods must be unused, with labels attached and, where possible, in the original shipping packaging. The goods may be handled to the extent necessary to establish their nature, characteristics and functioning.
6.4. To return goods, a withdrawal notice must be sent to us by e-mail at info@ledex.ee no later than 14 days from receiving the goods, stating the order number and date.
Download:
Withdrawal form
6.5. The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product does not correspond to the order (e.g. wrong or defective product).
6.6. The Online Store may withhold refunds until it has received the goods back or until the buyer has provided proof of having sent the goods back, whichever is earlier.
6.7. The money is refunded to the same bank account from which the payment was received. The refund is made no later than 14 working days after the returned products arrive at the seller's warehouse.
6.8. The Online Store has the right to withdraw from a sale and request the return of the goods if the price of the goods in the Online Store has been listed significantly below the market price due to an error.
7. Claims
7.1. The period for submitting claims starts from the date of purchase.
7.2. The claim period does not apply to goods whose defects result from improper use or normal wear and tear.
7.3. If a product does not conform to the requirements or is defective, please send a claim to info@ledex.ee stating the name of the person who placed the order, contact phone, order number and an exact description of the non-conformity or defect.
7.4. Ledex is liable for the conformity of products and for defects in accordance with the Law of Obligations Act. The claim period is 2 years for consumer Buyers (private individuals) and 2 months for legal entities from the moment the products are handed over. For a defect that appears within 1 year, it is presumed that it existed at the time of purchase, and the nature of the defect must be determined by the seller. If the defect is of a technical nature, the Customer may request repair of the product and, if repair is impossible or ineffective, replacement of the product or a refund.
7.5. When a non-conforming product is returned, the Seller will check the validity of the claim and inform the Buyer of its response within 15 days of receiving the claim.
8. Dispute resolution
8.1. If the buyer has any complaints about the Online Store, they should be sent by e-mail to info@ledex.ee or by calling +372 53 777 677.
8.2. If the buyer and the Online Store cannot resolve a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The procedural rules can be found and applications submitted at http://komisjon.ee. Consideration of the buyer's complaint by the committee is free of charge.
9. Force majeure
9.1. Ledex is liable to the Buyer, and the Buyer is liable to Ledex, for direct material damage caused to the other party by a breach of these terms in the cases and to the extent provided by the legislation of the Republic of Estonia.
9.2. Ledex is not liable for any damage caused to you or for delays in delivery if the damage or delay is caused by circumstances that Ledex could not influence or foresee.
10. Personal data and its use
10.1. The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The Online Store shares personal data with delivery service companies in order to deliver the goods.
10.2. The user gives clear and informed consent to the operator of the Online Store to process their personal data.
10.3. The source of personal data is the creation of a customer relationship when an order is registered in the online store.
10.4. The Online Store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed the wish to do so by entering their e-mail address on the website and indicating that they wish to receive direct marketing messages.
10.5. The buyer may opt out of offers and newsletters sent by e-mail at any time by letting us know by e-mail or by following the instructions in the e-mail containing the offers.
10.6. The operator of the Online Store undertakes not to disclose registered personal data to third parties.
10.7. The operator of the Online Store reserves the right to disclose user data if it is transferred to a person who processes the data to fulfil obligations prescribed by law and has the legal right to do so, or if this is done to protect the life, health or freedom of the Customer or another person.
10.8. The user consents to the operator of the Online Store sending an order confirmation to the e-mail address entered when placing the order.
11. Terms of use
11.1. By ticking the box “I agree to the terms of use of the online store and comply with them unconditionally” when placing an order, the Customer confirms that they have read and understood the terms set out in the User Agreement and agree to them.
11.2. Reading the terms set out in the User Agreement is mandatory for the Customer.
All product descriptions, photos and other information in the Ledex e-store are protected by copyright, and copying or otherwise using them without the consent of Evolvum OÜ is prohibited.